Terms and Conditions
Man with Van Motspur Park Ltd Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Motspur Park Ltd supplies man and van, removal, collection, delivery, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Company means Man with Van Motspur Park Ltd.
Customer means the person, firm, or organisation that makes a booking or on whose behalf a booking is made.
Services means any removal, man and van, collection, delivery, loading, unloading, packing, or related services provided by the Company.
Goods means all items, belongings, furniture, personal effects, or other property handled, transported, or stored in connection with the Services.
Job means a specific booking or instruction for Services accepted by the Company.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial customers, including transport of Goods, assistance with loading and unloading, and, where agreed in advance, packing services. The Company may also offer item collection and delivery services, including multi-drop and single-item moves.
Any description of Services given verbally or in writing is for general guidance only and does not create a guarantee unless expressly confirmed in writing by the Company. The Company reserves the right to refuse carriage of any Goods that, in its reasonable opinion, present a risk to safety, property, or legality.
3. Booking Process
3.1 Bookings may be requested by the Customer via the Company’s accepted booking channels. A booking is not confirmed until the Company has accepted it and, where applicable, any required deposit has been received.
3.2 The Customer must provide accurate and complete information, including collection and delivery addresses, access details, dates and times, description and approximate volume or inventory of Goods, and any special handling requirements or restrictions such as limited access, parking limitations, or upper floor moves without a lift.
3.3 Quotations are based on the information provided by the Customer at the time of enquiry. The Company reserves the right to revise the quotation or apply additional charges if the information supplied is incomplete, inaccurate, or changes before or during the Job.
3.4 Any time or date given for the start or completion of the Services is an estimate only. While the Company will make reasonable efforts to adhere to agreed times, Services may be affected by traffic, weather, access conditions, or other factors beyond the Company’s reasonable control.
4. Quotations and Pricing
4.1 Quotations may be provided as a fixed price or on an hourly rate basis. The type of quotation will be stated at the time of booking.
4.2 Unless otherwise stated in writing, quotations do not include fees or costs for congestion charges, tolls, parking, permits, fines caused by insufficient parking arrangements, disposal fees, or additional services such as packing materials, dismantling, reassembly, or extended waiting time.
4.3 The Company may charge for waiting time, delays at collection or delivery addresses, additional labour requirements, or extra journeys requested by the Customer that were not included in the original quotation.
4.4 All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law.
5. Customer Responsibilities
5.1 The Customer is responsible for:
Ensuring that the Goods are properly packed, secured, and ready for transport unless packing services have been expressly agreed.
Ensuring that all Goods to be moved are clearly identified and separated from items not to be moved.
Obtaining all necessary permissions, permits, and approvals for vehicle access, parking, and loading or unloading at both collection and delivery locations.
Providing safe and reasonable access to premises, including ensuring that stairways, lifts, doorways, and corridors are suitable for the movement of Goods.
Being present or appointing a representative at both collection and delivery points to oversee the Job, confirm instructions, and sign any relevant documentation.
5.2 The Customer must notify the Company in advance of any Goods that are fragile, valuable, or require special handling, such as antiques, artwork, glass, or electronic equipment.
5.3 The Customer must remove and keep with them all personal documents, money, jewellery, watches, precious metals or stones, securities, and other items of high value. Such items are carried entirely at the Customer’s sole risk.
6. Payment Terms
6.1 The Customer agrees to pay all charges due for the Services in accordance with the agreed quotation and these Terms and Conditions.
6.2 The Company may require full payment in advance or a deposit to secure the booking. Any remaining balance is payable in accordance with the payment terms notified at the time of booking, which may include payment on completion of the Job.
6.3 Payment methods will be confirmed by the Company. The Customer is responsible for ensuring cleared funds by the due date.
6.4 If the Customer fails to make any payment when due, the Company reserves the right to:
Refuse to start or continue the Services.
Retain possession of the Goods until full payment is received.
Charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is made in full.
7. Cancellations, Amendments, and Delays
7.1 The Customer may cancel or amend a booking by giving the Company reasonable notice via the accepted communication channels. The Company’s cancellation charges will apply as set out below unless otherwise agreed in writing.
7.2 Where notice of cancellation is given more than 48 hours before the agreed start time, any deposit paid may be refunded or credited at the Company’s discretion, after deduction of any reasonable administration costs.
7.3 Where cancellation is made less than 48 hours before the agreed start time, the Company may retain all or part of any deposit and may charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.
7.4 If the Customer is not present or ready at the scheduled time, or if access is not available, the Company may charge waiting time or additional labour charges, or may treat the Job as cancelled and apply relevant cancellation fees.
7.5 The Company reserves the right to cancel or postpone a Job due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, illness, or other events that make performance of the Services unsafe or impracticable. In such cases, the Company will seek to arrange a new date or time with the Customer. The Company’s liability will be limited as set out in these Terms and Conditions.
8. Goods Not Accepted for Carriage
8.1 The Company does not accept for carriage any of the following without prior written agreement:
Explosive, dangerous, or hazardous materials, including gas cylinders, flammable liquids, chemicals, or paints.
Illegal items, drugs, or contraband.
Live animals or plants requiring special conditions.
Perishable goods requiring temperature control.
8.2 If any such items are presented without the Company’s knowledge or consent, the Company may remove, destroy, or otherwise dispose of them at the Customer’s risk and expense, and the Customer will be liable for any resulting loss, damage, or legal consequences.
9. Waste and Disposal Regulations
9.1 The Company is not a general waste carrier and may only remove waste or unwanted items in accordance with applicable UK waste regulations and any licences it holds.
9.2 The Customer must clearly identify any items intended for disposal. The Company reserves the right to refuse removal of any items it reasonably believes to be hazardous, illegal, excessively soiled, or unsuitable for transport or disposal using normal facilities.
9.3 Where the Company agrees to remove waste or unwanted items, any disposal charges, recycling fees, or additional handling costs will be made clear to the Customer and charged in addition to removal fees.
9.4 The Customer remains responsible for compliance with all relevant waste laws and regulations and must not request the Company to dispose of items in any unlawful manner, including fly-tipping or use of unauthorised sites.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the limitations in this section.
10.2 The Company will not be liable for:
Loss or damage arising from faulty or inadequate packing by the Customer.
Loss or damage to fragile items where the Customer has not informed the Company of their nature or has not allowed adequate protective packing.
Pre-existing damage, wear and tear, or defects in Goods.
Loss of or damage to items of high value, such as money, jewellery, watches, important documents, precious metals or stones, or collections, whether or not notified to the Company, which remain at the Customer’s sole risk.
Loss or damage resulting from events beyond the Company’s reasonable control, including but not limited to fire, flood, severe weather, road traffic incidents caused by third parties, acts of vandalism, or criminal acts.
10.3 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Job. The Customer must provide reasonable evidence of loss, damage, and value.
10.4 The Company’s total liability for any claim arising out of a Job, whether due to negligence, breach of contract, or otherwise, shall not exceed the lower of the actual value of the Goods lost or damaged or a reasonable limit which reflects the fee paid for the Services. The specific limit may be stated in the quotation or otherwise notified to the Customer.
10.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
11. Damage to Property
11.1 The Customer must ensure that floors, walls, lifts, and other surfaces are appropriately protected where necessary. The Company will take reasonable care to avoid damage, but will not be liable for normal scuffs, marks, or minor damage arising from moving large or heavy items through tight spaces where the Customer has requested this to be done.
11.2 The Company will not be liable for damage to property where access is restricted and the Customer requests the Company to force, angle, or manoeuvre Goods in a way that increases the risk of damage.
11.3 Any damage to property must be reported to the Company as soon as reasonably practicable and in any event no later than 48 hours after completion of the Job.
12. Customer’s Indemnity
The Customer agrees to indemnify the Company against all claims, costs, damages, and expenses arising from:
Any breach by the Customer of these Terms and Conditions.
Any inaccuracy or incompleteness in the information provided by the Customer.
Any claim by a third party relating to the Goods or access to property, except to the extent caused by the Company’s negligence.
13. Insurance
13.1 The Company may maintain appropriate insurance in respect of its legal liabilities in the course of providing the Services. This does not replace or extend the Customer’s own insurance arrangements.
13.2 The Customer is strongly advised to arrange adequate insurance cover for their Goods during removal and transit, particularly for items of high value or special importance.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible to allow an opportunity for resolution.
14.2 Complaints should be submitted in writing, providing full details of the Job, the nature of the complaint, and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.
15. Data Protection and Privacy
15.1 The Company will collect and process personal information about the Customer only as necessary for the booking, management, and performance of the Services, and for related administrative and legal purposes.
15.2 The Company will take reasonable steps to keep personal data secure and will not sell or misuse such information. Data may be shared with third parties where required for the provision of the Services or to comply with legal obligations.
16. Variations
16.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Job, unless a later version is expressly agreed with the Customer.
16.2 Any variation to these Terms and Conditions will only be valid if agreed in writing by an authorised representative of the Company.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
